40-day returns
You may request a return within 40 days from the date you receive the goods.
Return conditions
Items must be unused, in their original condition, with original tags and packaging where applicable, and without noticeable wear or signs of use. We accept eligible returns for buyer’s remorse, non-defective items, defective items, and items sent in error. Clearance and sale items are not eligible for return unless required by applicable law.
How to request a return
Start a request by emailing service@zakerygordonflorals.shop, using our Contact page, or submitting a request from your customer account when available. Include your order number, the item(s) concerned, and the reason for the return. We will confirm eligibility and provide return instructions and a prepaid return label where applicable.
Return shipping
For buyer’s remorse or other non-defective returns, the buyer is responsible for the actual return shipping cost. We do not charge a restocking fee or other return handling fee. If an item is defective or we sent the wrong item, we cover the return shipping; if you paid the carrier first, we will address reimbursement based on the actual shipping cost.
Refunds
After we receive and inspect the returned goods, we process an approved refund within 8 business days to the original payment method. No restocking fee is deducted. Your bank or card issuer may require additional time to post the refund.
For unusual situations, contact us promptly so we can review the order and applicable law.